Is it just me or does anyone else feel that way about that place?? I've been a member for quite a few years and to be perfectly honest, I've had a good shopping experience probably twice out of 10 visits! And
NEVER had a good experience with their parts department or the service/whatever department inside the store.
This is how I feel - if you don't own a "COACH" then you aren't worth their time. They have no clue what Customer Service means....NO CLUE! I will never renew my membership there again - I'm done.
Ok, here's just one example (and I do have many, many, many others):
As some of you know I had a small little leak around my gray water tank pipe. Well, I cleaned it up today and it doesn't seem too bad but it looks like in the near future I will need to replace the valve and pipe that is connected to the tank. It's old and it's time. Sooo, my husband said why don't you go get a new valve and bring it to my trailer guy and have him put a new pipe and valve on and do whatever it needs to make it right. Ok, cool! So, I go to my
favorite place (and I say that with extreme sarcasm), Camping World and go find the dump valve.
I found the valve but it wasn't what I needed. It was an extension and safety valve but it was exactly like what I have but I don't want an extension, I need a new one. Ok....I'm thinking, I really don't want to go talk to those people in the back and ask if they have what I need because I've never had a good experience dealing with them. But, I took a deep breath and walked up to "DALE". DALE...I've dealt with DALE everytime I've been there and believe me, I was hoping I could get someone else but, oh well.
So here is how the conversation goes:
D -"How can I help you"?
B - "I've got a 1977 Scotty that I need to replace the dump valve"
D - "Well, what size is it?"
B - "It's exactly this size (extension in my hand) but I don't want an extension, I need a new one"
D - "What kind of COACH do you have"
B - (didn't I just tell him I have a 1977 Scotty???)
B - "My COACH is a 1977 Scotty"
D - "That's not a Coach - that's an old trailer"
B - "No sh**!...I just told you I have a 1977 Scotty"
D - "Well, this is what you need"
B - "NOOOO, I don't NEED an extension - I don't want to hook this up to the old one - I want an original one, like if you build one brand new and put in a gray water tank and valve - you know, like that"
D - "Well, I don't think you know what you are talking about"
B - (ok - I still have a smile on my face but in my head I'm calling him an arrogant a$$hole)
B - "OK DALE, since you seem to know what I need, please tell me"
D - "You need to call our Tech department but first you need to go home and measure your tank this way and that way and that way...."
By now he is writing down the Tech departments number and I put my hand out to receive the piece of paper from him and he THROWS THE PAPER ON THE COUNTER!! I didn't put my hand down, I just left it there like an idiot.
Well, I told him Thank You, with no return response, took the paper, turned around and crumbled it up. I tossed it in the trash can and walked out of that place and never looked back. I'll never give them one copper penny again!
I have had the same experience in their outside parts department. Like I said, if you don't own a "Coach" they don't want to deal with you.
Good bye and good ridance!