NOTE: If this post violates any board rules with regard to advertising (I didn't intend it as an advertisement) or business being discussed, please feel free to delete it.
pmspirito,
Looks like you're knee deep in upgrading the trailer that you purchased from us. It also looks like you're doing a great job of it. After the email that you sent to me with this link in it I thought I'd look over it and see what the people were saying. I'm always interested in what the people think.
I see that there are two people here who have spoken with my representatives in the past and didn't have as good an experience as I would have liked to hear about.
b.bodemer - I'm sorry to hear that your being discouraged from visiting the manufacturing facility caused you to buy elsewhere. It's my fault (I own the company) that happened. I have told all of my employees to discourage visits to the plant, but not to refuse to allow it. There are several good reasons for that rule. The first is of course the insurance companies. They are less than happy when they hear that people who don't work there are on the production floor. The second is that we sell literally thousands of trailers every year. If we didn't discourage visits prior to people picking their trailers up, we would have so many visitors that we wouldn't be able to get anything done and in place of trailers taking a few weeks to build they might take a few months because we would have to constantly start and stop the production lines. There is also the issue of there not being any "customer service" people at the manufacturing facilities. When we have a visitor at the plant we have to pull someone (usually the production manager) away from doing his job to escort the visitor.
Having said all of that, we still don't refuse to allow for visits. Had you told the representative that you would require a visit in order for you to feel comfortable with the purchase, they are supposed to call me at that point so that I can arrange for it. We do require at least 24 hours notice prior to your arrival so that I can schedule someone to escort you through the facility.
beccae - I'm sorry that you have been having problems with communicating with my representative. Do you happen to remember her name so that I can do a little remedial training if necessary? If you have questions that she can't answer please feel free to send the questions directly to me at
[email protected]
That email address comes directly to my personal computer.