Southwestern Wheel Bad Shipment X 3

[Lgboro]

Ordered 3 - 13 inch aluminum trailer rims from Southwestern Wheel and received the wrong size 3 times. The staff was certainly nice enough
but 3 wrong shipments back to back. I finally surrendered and placed an order with a competitor so maybe I will be able to complete my tear
before the summer camping season begins. Others on the forum have used Southwestern successfully so hopefully this is an isolated incident
and not a pattern. The quality was very good if they had shipped the correct size.

[working on it]

The people at the front desk are very helpful, and friendly, in a relaxed setting...but the guys in the warehouse in back are very rushed to fill orders. I know the pace can make you careless, and mistakes can happen, though never by me(I have been mostly in charge of Shipping/Receiving for years, at a major metropolitan newspaper). In person, they are also just as good as the guys up front. I have the luxury of picking out my parts there in person,being local, but must rely on the abilities of others for internet orders.