by les45 » Fri Apr 27, 2012 3:22 pm
I may have bragged too soon about Jamestown Distributors. Got an email tracking notice on the CPES and it arrived pretty quickly, but with no mention of the second item on my order (Fill-it). I figured it would just ship separately since I had to pay a hazard shipping fee for the CPES. When I went into my JD account, the Fill-it wasn't there. Couldn't find anything that indicated that it was on back-order or that it may not have been available. After a few more days of no show, I finally called customer service to find that it was on back-order and wouldn't be available for a couple of weeks. Since I'm ready for it now, I cancelled the remaining item and am looking for some other filler material locally. I gave JD some very constructive criticism in their feedback survey about bringing their online ordering and account system into the 21st century. Sometimes a good deal isn't so great after all.