DSL problem

[Micro469]

Hooking up DSL is not hard.The main thing is knowing if has allready been connected to your phone line, and what # they connected to. From there it's just a matter of separating the DSL from the phone signal.....

I would agree that under "normal" conditions, hooking it up isn't a problem.
However, this particular system is running "two line telephones", there are seven of those phones in the system. There is also an alarm system tied in to the phone system, as well as a fax machine and a credit card machine.

O.K. Let's start at the beginning.
1. How many telphone #'s do you have?
2. Do you have a Telephone switch..I.E. Nortel, Avaya,or some such?
3. Is your alarm hooked up to one of your phone #'s?
4. Is your fax line connected to your phone system?
5. Most important.... Which one of your phone #'s is the DSL SUPPOSED to be connected to?
6. Is your DSL connected to the phone # that your alarm is connected to?

1. two telephone numbers
2. No
3. Yes
4. Yes
5. The same one the Fax Machine and Credit Card Machine are connected to, as well as all seven telephones. There is one phone cable, one line (#) is connected through the red and green wires, the other # is connected through the yellow and black wires, all 4 wires connect to each of the seven phones.
6. I don't know, will have to confirm that.

Place your modem BEFORE your phones, fax and credit machines. Filter the line after your modem. If the DSL is connected to your line already it will work

That means you might have to place a filter at each phone and fax and credit machine unless you do it at the source.. I.e. where the main line comes into the building.....

[jdarkoregon]

Kevin,

I help people install DSL everyday at work, Two line phones (thus a phone that uses one jack) the two pairs of wires going to the jack have been known to cause problems with the phone cord going to the Modem. And the majority of filters that come with the install kit filter only the inside pair in a jack. The phone cord the modem is using will generally ONLY use the center pair of the jack. so the problem is the inside and outside pairs of the jack.

The suggestions from people have been good. I might go to the jack the FAX is connected to. HOPEFULLY the FAX is using a standard one line cord. IF it is, then you might be lucky enough to plug in the Modem there and see if the syn or link light goes solid to indicate the modem is connected.

Another suggestion is that you might open up a two line jack, and seperate out the pairs.

You have to find out IF the DSL signal is actually to your building. AND what number the phone company put it on.

As for your security system, IF it uses the same number as the DSL, then contact the security company and ask them if the line to the system should be filtered, some require filters slightly different than normal filters.

Although you know it, DON'T filter the line going to the Modem

It should be an easy process, but it isn't always.

Another suggestion is to run a dedicated phone wire from the NID (sometimes called the protector) to the desired location of the modem?

Sorry you are having problems,

John

[Kevin A]

Thanks for all the suggestions, atleast now I have some things to check.
It's back to work tomorrow so I'll see what I can do with it, if I run out of cylinder heads to work on. I'll keep you all posted after I have a chance to check it out.

[Arne]

Get a 3rd dedicated phone line...

As far as where it comes in, you might be able to get the entry point and connect there and be 'first in line' with the dsl... I assume no matter where it comes in, it has to drop down to floor level before all the other crap gets ahold of it....

Sounds to my simple mind like you are creating a monster with all you are asking 2 lines to do.

---------------- off topic

Hey, I just noticed I now have a title/g/.. how long has it been there?

[Kevin A]

Update,
We put a filter before the alarm system, then disconnected everything else (phones, fax and credit card) I isolated the phone # (line) that the DSL signal is on, hooked up the modem and we had a steady green light.
I checked the modem again after reconnecting everything else and we were back to the flashing red light. We had to do this after hours because it involved disabling our phones, can't do that during business hours.
Now that I know the modem is operating properly and the DSL is connected and working, my next step is to run a line from the point of entry directly to the modem that several of you suggested. It will be connected to a seperate wall jack with no other device between it and the point of entry into the building. keeping fingers crossed.

[jdarkoregon]

Kevin,

There is something called a "NID Filter" This filter is placed in the Protector (NID) and filters all the inside wires EXCEPT for the dedicated line to the Modem Jack. They are available from the Phone Company.

If you have a building terminal, then you might have to do something else.


John

[Kevin A]

Kevin,

There is something called a "NID Filter" This filter is placed in the Protector (NID) and filters all the inside wires EXCEPT for the dedicated line to the Modem Jack. They are available from the Phone Company.

If you have a building terminal, then you might have to do something else.


John

Thanks John,
I'll look into the NID filter too.

[sdtripper2]

Good call John....

oh, yes Kevin...

The filters were about 6 in my DSL setup kit for my parents system....
The filters are put on the phone lines ... You have to have them to
have the DSL work properly. They should have come with your setuP kit?

See this Verizon pdf for an explanation of the filters and installation Kevin.

[Micro469]

Update,
We put a filter before the alarm system, then disconnected everything else (phones, fax and credit card) I isolated the phone # (line) that the DSL signal is on, hooked up the modem and we had a steady green light.
I checked the modem again after reconnecting everything else and we were back to the flashing red light. We had to do this after hours because it involved disabling our phones, can't do that during business hours.
Now that I know the modem is operating properly and the DSL is connected and working, my next step is to run a line from the point of entry directly to the modem that several of you suggested. It will be connected to a seperate wall jack with no other device between it and the point of entry into the building. keeping fingers crossed.

When you reconnect your phone line that the DSL is on back to your telephone/fax/etc, place a filter in front of it so that they are filtered but not the DSL line. Also if you have a fax machine on that #, you might have to place an extra filter at the fax machine, they don,t seem to like DSL....

[Kevin A]

Good call John....

oh, yes Kevin...

The filters were about 6 in my DSL setup kit for my parents system....
The filters are put on the phone lines ... You have to have them to
have the DSL work properly. They should have come with your setuP kit?

See this Verizon pdf for an explanation of the filters and installation Kevin.

Steve,
Thanks for the link
You're right, the phones do need filters, however the filters that came with the installation kit are for single line phones, our phone system has two line phones, the filters in the kit only filter the center wires in the jack.

[Kevin A]

Update,
We put a filter before the alarm system, then disconnected everything else (phones, fax and credit card) I isolated the phone # (line) that the DSL signal is on, hooked up the modem and we had a steady green light.
I checked the modem again after reconnecting everything else and we were back to the flashing red light. We had to do this after hours because it involved disabling our phones, can't do that during business hours.
Now that I know the modem is operating properly and the DSL is connected and working, my next step is to run a line from the point of entry directly to the modem that several of you suggested. It will be connected to a seperate wall jack with no other device between it and the point of entry into the building. keeping fingers crossed.

When you reconnect your phone line that the DSL is on back to your telephone/fax/etc, place a filter in front of it so that they are filtered but not the DSL line. Also if you have a fax machine on that #, you might have to place an extra filter at the fax machine, they don,t seem to like DSL....

Can I filter 5 phones with one filter? or do I need one for each phone? The 5 phones in question are connected to one junction box.

[toypusher]

I filter my entire house with a single filter. I cut the 'plug' and stripped the wires to connect to the phone line at the entry point of the house. You can then cut the end (plus a couple of inches) from a line cord and plug the one end into the filter and splice the other to the line.

[sdtripper2]

Kevin:

Can I filter 5 phones with one filter? or do I need one for each phone? The 5 phones in question are connected to one junction box.

According to the guy I just got off the phone with @ Verizon customer
support in India. You can filter 5 devices on one leg of your phone outlet
but no more on one filter device. Hens teeth would have been easier for
me to get you then getting information about these darn filters from an
Indian tech support person.

So the pic that John shows above without the extra filter would work.

One solution as Johns pic shows and Kerry speaks:
Thinking that you have one line coming in and split that line one going to all
other devices up to 5 on one filter = filter that and one line going on to the dsl as in a split.

Just make sure there is a direct line to the DSL from the input to your
business on the line in question as Kerry suggests and one filter on the rest of the service.

Now this should eliminate your worry about the other line coming into your
business or phones. Your only dealing with the line that is the dsl line.
Isolate that lines devices uP to 5 on one filter.

[Micro469]

I filter my entire house with a single filter. I cut the 'plug' and stripped the wires to connect to the phone line at the entry point of the house. You can then cut the end (plus a couple of inches) from a line cord and plug the one end into the filter and splice the other to the line.

Kevin... In my house, I hve a phone line coming in, I pull the DSL off that and then place a filter to the rest of the house. You dont have to strip the wires on the filter if you use a phone jack. Just plug your filter into the jack and plug a phone line with a RG11 into the filter, strip off the other end and connect that to the rest of the phone line. It will work. The reason I suggested a second filter at the fax machine is because I had one client who had an old fax machine that kept losing faxes. It was on the DSL line. When I put a second filter in front of the fax the problem was solved. Somehow, one filter did not seem to filter out all the DSL noise and the fax was picking it up and dropping calls.

[Kevin A]

Ok,
Now you guys got me thinking ( Yeah I know, we're all in trouble)
I know I had a good dsl signal at the line I checked a few days ago after I disconnected everything else. IF I connect the DSL line at that point and place a filter before the devices that I had disconnected previously, the thing should work, right?
That would be much simpler than running a 75' line from the point of entry.
The only remaining question is, do both phone lines (sets of wires) need to be filtered?
Line one uses the red and green, line two uses the black and yellow wires.
So the DSL dedicated line going to the modem will have to have the red/green wires connected to the black and yellow terminals on the main junction box to allow the modem to work on line 2.