Tech Support Nightmares!

[Classic Finn]

Computers -- they entered the world not too long ago, and for most of us, we adapted and learned, making the move into the Information Age easy, simple, and painless.

On the other hand, others still don't know the difference between the mouse and the keyboard, think RAM is an animal, and would prefer using their computers for scrap metal instead of for research and fun!

The below brings us to the technicial support battlefield where hundreds of brave support teams help the confused users of the world.

REAL technical NIGHTMARES...

I had this conversation recently with a lady who swore she had been using computers since forever.

� Tech Support: "All right. Now click 'OK'."

� Customer: "Click 'OK'?"


� Tech Support: "Yes, click 'OK'."

� Customer: "Click 'OK'?"

� Tech Support: "That's right. Click 'OK'."

� Customer: "So I click 'OK', right?"

� Tech Support: "Right. Click 'OK'."

Pause.

� Customer: "I clicked 'Cancel'."

� Tech Support: "YOU CLICKED 'CANCEL'???"

� Customer: "That's what I was supposed to do, right?"

� Tech Support: "No, you were supposed to click 'OK'."

� Customer: "I thought you said to click 'Cancel'."

� Tech Support: "NO. I said to click 'OK'."

� Customer: "Oh."


� Tech Support: "Now we have to start over."

� Customer: "Why?"

� Tech Support: "Because you clicked 'Cancel'."

� Customer: "Wasn't I supposed to click 'Cancel'?"

� Tech Support: "No. Forget that. Let's start from the top."

� Customer: "Ok."

I spent the next fifteen minutes re-constructing the carefully crafted setup for this lady's unique computer.

� Tech Support: "All right. Now, are you ready to click 'OK'?"

� Customer: "Yes."

� Tech Support: "Great. Now click 'OK'."

Pause.

� Customer: "I clicked 'Cancel'."

Yet people wonder why my mouse pad has a spot labeled "BANG HEAD HERE!" ;-)


Classic Finn

[Bobgorilla]

Computers -- they entered the world not too long ago, and for most of us, we adapted and learned, making the move into the Information Age easy, simple, and painless.

On the other hand, others still don't know the difference between the mouse and the keyboard, think RAM is an animal, and would prefer using their computers for scrap metal instead of for research and fun!

The below brings us to the technicial support battlefield where hundreds of brave support teams help the confused users of the world.

REAL technical NIGHTMARES...

I had this conversation recently with a lady who swore she had been using computers since forever.

� Tech Support: "All right. Now click 'OK'."

� Customer: "Click 'OK'?"


� Tech Support: "Yes, click 'OK'."

� Customer: "Click 'OK'?"

� Tech Support: "That's right. Click 'OK'."

� Customer: "So I click 'OK', right?"

� Tech Support: "Right. Click 'OK'."

Pause.

� Customer: "I clicked 'Cancel'."

� Tech Support: "YOU CLICKED 'CANCEL'???"

� Customer: "That's what I was supposed to do, right?"

� Tech Support: "No, you were supposed to click 'OK'."

� Customer: "I thought you said to click 'Cancel'."

� Tech Support: "NO. I said to click 'OK'."

� Customer: "Oh."


� Tech Support: "Now we have to start over."

� Customer: "Why?"

� Tech Support: "Because you clicked 'Cancel'."

� Customer: "Wasn't I supposed to click 'Cancel'?"

� Tech Support: "No. Forget that. Let's start from the top."

� Customer: "Ok."

I spent the next fifteen minutes re-constructing the carefully crafted setup for this lady's unique computer.

� Tech Support: "All right. Now, are you ready to click 'OK'?"

� Customer: "Yes."

� Tech Support: "Great. Now click 'OK'."

Pause.

� Customer: "I clicked 'Cancel'."

Yet people wonder why my mouse pad has a spot labeled "BANG HEAD HERE!" ;-)


Classic Finn

There is story about a guy who thought his disc drive was a cup holder but that might be an urban legend

[Laredo]

It may be an urban legend now, but in about 1999, it was the real-life sure-fire redneck snafu of the week.
Every week.
For about six months.

It's why I don't work on computers any more. I was volunteering to help out a shorthanded IT staff.

I swear to God, every blonde in that building brought back an E=Z Mart SuperTanker of Ice Tea and hung it in the "nice new cupholder on my computer" ... and about half of them were guys.