by mezmo » Thu Mar 28, 2013 12:32 am
Thanks for all the input.
I tried the off-channeling and that did help it, but we shouldn't
have to do that all the time.
I had downloaded the TV manual and skimmed through it when
I hooked up the new TV - so I looked at it again. There was nothing
about our specific problem. I did learn that there was a lip/sound sync
feature on the video adjustments screen, but no instructions or any
explanation though, so I tried using it but it had no effect at all.
After working as well as it had been working, yesterday, today when it
was turned on all we got was a grey screen and the channel info on the bottom
with a time that was 4 hours off the actual time. I somehow did finally get
a picture but there was no sound at all !
So I called the cable company [I had planned to eventually do so RE:
the sound-sync problem, but wanted to get some input from the
post first] and went through the automated talking computer malarkey
they have, and let it "automatically" reprogram the cable box. No help.
So I called back and spoke with a real-live-person. She 'sent a signal'
that was supposed to help - no result. So she tried to reprogram it twice
from her end - no results. So she set up a service call for mid-afternoon.
The tech showed up at the end of the scheduled time and checked out the
cable box and connections. He was very thorough and determined that the
problem was with the cable company provided connecting cable from the
cable box to the TV. Evidently some brands of them are better than others -
so he said from his experience. The new cable is noticeably thicker than
the one he replaced. He said the new HDTVs are more sensitive than the old
analog TVs and little things can cause them problems. He did say that
often the sound syncing problem can also be caused by the cable company's
area hubs as well if they aren't working as they should be.
Anyway, It has worked great since he put on the new connecting cable.
We're glad the problem has been solved AND that is wasn't from "Operator Error" !
Cheers,
Norm/mezmo
If you have a house - you have a hobby.