terryjones1 wrote:In my van conversions, I installed a Surepower Battery Separator Model 1315-200.
The Yandina replaced a Surepower 1314. I found that it was closing in when I was on battery power (12.7 V), which its not supposed to do. I could tell it was closed because the relay draws 1 amp when closed (!!) so the amp reading on the Trimetric meter was higher than normal. Score one for the Trimetric.
When I talked to them on the phone the FIRST thing they told me was it was installed incorrectly as it was in the trailer and not "close" to the TV battery. I told them that conflicted with their literature that shows the device installed in a trailer but they didn't care. I also argued that being close to the battery didn't have anything to do with the unit closing in at 12.7 V because its never supposed to do that. They agreed to look at it if I sent it in but their general attitude was that I was an idiot and they'd humor me.
Strike 1
It took 6 weeks, 26 emails (I'm not kidding, I saved all the emails) and 4 phone calls to get them to send it back. They lost it for awhile, then it sat on somebodies desk for awhile, then they forgot to ship it. They said they tested it and it was fine. I don't think I ever would have gotten it back if I hadn't kept nagging them for it.
Strike 2
I reinstalled it it and it promptly closed in at 12.7 V.
Strike 3
I replaced it with a Yandina and have lived happily ever after. The Yandina only uses 150MA when closed so I like it better, overlooking the fact that it works like it should in the first place.
I have a $75 Surepower 1314 POS in the garage that anyone can have if they want it. Surepower is on my never-getting-another-cent-from-me list.
Bruce
P.S. That reminds me, I need to post this to the Surepower review I did awhile back....