Here's a very late follow up I posted to another thread. I thought I should close the loop here:
It took 6 weeks, 26 emails (I'm not kidding, I saved all the emails) and 4 phone calls to get them to send it back. They lost it for awhile, then it sat on somebodies desk for awhile, then they forgot to ship it. They said they tested it and it was fine. I don't think I ever would have gotten it back if I hadn't kept nagging them for it.
I reinstalled it it and it promptly closed in at 12.7 V.
I replaced it with a Yandina and have lived happily ever after. The Yandina only uses 150MA when closed so I like it better, overlooking the fact that it works like it should in the first place.
I have a $75 Surepower 1314 POS in the garage that anyone can have if they want it. Surepower is on my never-getting-another-cent-from-me list.
Bruce