Also they have a help forum. They are very helpful. They don't just tell you to follow these directions and send you into the gates of hell in the depths of your computer. They will have you download a program (free) that goes in and does the fix for you.
EXAMPLE:
I purchased one of there software programs that will find spyware and adware on the PC. It detected a trojan and could not remove it. I posted on the forum. He told me to download two programs and run them. When I was done, I was to copy the log files that were produced and post them. I did. Then told to run my program that I purchased again. It updated and removed the trojan. Couldn't be more simple.
Give it a try. You won't be sorry.
