Whoppin' 10 degrees out there this morning!
Having never posted images...here goes. This should be the lower mount:

The upper mount:

And finally the extended strut:

Here's my latest guess what's going on. First let me say these struts are 20" long when extended with 8" extension; they exert 120 pounds of lift. When the hatch is closed and the struts are collapsed their horizontal plane is about 45 degrees above horizontal. With the hatch open and the struts extended their horizontal plane is about 60 degrees above horizontal. My guess is that that 120 pounds of pressure is pushing more on those mounts - horizontally - than pushing up the hatch - vertically. Therefore the struts blow off the mounts when either opening or closing the hatch. If I'm correct the mounts need to be relocated so that the struts do more pushing the hatch up rather than pushing the mounts horizontally. To do this correctly will take new longer struts to get the hatch high enough.
My proposed cheap fix is to change the strut ends and mounts to eyelets so they can't pop off the mounts since the system works as currently set up....other than popping off the mounts.
Whew!