by les45 » Wed May 27, 2015 2:08 pm
When I bought my first 5X8 from NT several years ago, their customer service was first class. Today it seems to have really gone downhill. I found it hard to believe that you couldn't find parts for such a common trailer so I tried some NT stores in my local area (South Carolina). The first guy put me on hold (twice) while he tried to find a parts guy and the line finally went dead. I gave up on him. The second store referred me to a company called "Carry On Trailers" which is located in Livonia, Georgia and assured me that they would have the parts I needed. The parts guy at COT never heard of Northern Tool and said he certainly didn't sell their parts. I'm finding this kind of customer service (or lack thereof) at more and more places that used to be really good. I guess it's just a sign of the times.