by working on it » Wed Jun 19, 2019 11:12 pm
* All the major shipping companies have a similar, common problem. Incompetent workers in the final delivery position. I've had problems with USPS, FedEx, DHL, and even UPS (which I have long regarded as the best). I was in shipping/receiving off & on for 40 years, with my last 10 years running the department (in a major newspaper), prior to my retirement, and have dealt extensively with all the above mentioned companies (and agency), doing worldwide shipping of items worth many thousands of dollars...they all have faults, but some more than others.
* I grew so FedUp with one, that I persuaded our upper management to cease using them, and went over to the other, "big brown", except when I had to ship-to/receive-from vendors that preferred them (in Europe)... at least the European deliveries were reliable, more-so than locally in DFW. Receiving dozens of shipments a day, and often shipping the same number, we became aware of the growing ineptitude of the delivering agents, and even with computerized tracking, things would just disappear with no explanation. And, the FE company even falsified records concerning at least two very expensive machine parts, that were "signed for" by myself, when out of state for a week. That was the final straw for me, with them.
* It was not only using these companies professionally that I was having problems with, but also personally at home. So many items (and pieces of mail) have been mis-delivered or completely disappeared coming to my semi-rural address of 27 years, that I have customer service of all of them on speed dial, and have even spoken to upper-level managers of two of them, several times. Now retired, I stay at home all day, and know when deliveries are coming, and about what time they should be here. So, it amazes me when some tracked piece says "delivered", when I've been looking out the front window all day, with nary a truck going by.
* After awhile, I've managed to "train" local drivers to READ addresses, so I can now usually expect accuracy from UPS and USPS, with about 1/4 accuracy from FedEx, and so far, n/a deliveries from DHL, but when there's a driver change of routes, or replacements for the regulars on vacation, then everything goes missing for days. I've even gone to their truck dispatch docks to find items, and at UPS one time, my missing mail-order tire was sitting behind the door of the clerk's office for two days, before I got an upper management type to physically search for it. That's just one of dozens of incidences I've had.
* Amazon to the rescue!....I can't always control who will deliver my stuff to me, but I've recently had the most positive successes using Amazon Shipping (though there have been about a dozen errors on their part, over the years). They usually show where the truck is on an onscreen map, so I can go out to the street before the truck arrives! or, if I'm not home (rarely do I order something that will arrive to an empty house), they'll snap a photo of where they left the item. I like that. I now buy most of my stuff on Amazon (using Prime), because of that, and when deliveries go awry from their vendors (drop-shipped via another carrier), Amazon customer service will find it, re-deliver it, or re-order it within hours. They're on speed dial, too.
2013 HHRv "squareback/squaredrop", rugged, 4x8 TTT, 2225 lbs- *3500 lb Dexter EZ-Lube braked axle, 3000 lb.springs, active-progressive bumpstop suspension
- *27 x 8.5-14LT AT tires (x 3) *Weight Distribution system for single-beam tongue
- *100% LED's & GFCI outlets, 3x fans, AM/FM/CD/Aux. *A/C & heat, Optima AGM, inverter & charger(s)
- *extended-run, on-board, 2500w generator *Coleman dual-fuel stove & lantern, Ikea grill, vintage skillet
- *zinc/stainless front & side racks *98"L x 6" diameter rod & reel carrier tube on roof


