I am a little resistant to giving details, but I feel like I must. I spoke highly of them and was wrong….
DO NOT DO BUSINESS WITH NOMAD INTERNET. EVER.
I posted a few times about having internet while on the road, something which was very important to me in 2022 as I was assisting my parents through some of the trials of the elderly. I had to stay with them and was for several extended stays living out of my teardrop and having no access to the internet except a hotspot.
I have been with nomad for several years — since 2019. While I had some bumps, they always seemed willing to help — even if contacting them was extremely difficult, as all of their internet-based support is. How you get support for your internet when you don’t have internet is a bit of a mystery. I always had a backup plan, so I was able to adapt – but it meant having 2 services.
In November 2022 or possibly very early December, they announced they had agreed with Verizon (formerly, they used ATT), which would resolve the connectivity problems and improve user experience. I will thrilled! They announced a price decrease to $99 from $149 if you migrated. They also announced that if you had ATT it would continue working — but if there was a problem, you would be required to move to their new plan.
Without warning, much as every other problem I had, about a week later my service failed. So I upgraded. I was using a “sim only” plan using my own hardware. When I got the new verizon sim, the activation was not documented. I called and had them activate my service for me. I worked, but was slower than ATT. A few days later it stopped working again.
At this point I called and they had me re-activate the SIM using an app on my phone. Things again worked — My suspicion is that the SIM had a “demo” plan on it — it was about 10 days before the failure. At that time, they announced “Oh, by the way….its 149” .
THis herky jerky situation was pretty much the norm when I started the servie back in 2019. Their company is like a jelo mold – they don’t plan ahead and things shake for a week after a change is made….the gel never sets right.
This was the last straw — I opted to cancel the service. What good is something you can’t trust, and I don’t >need< to travel any more….so it is a luxury at best. Besides, I found another option that promises to work better. More on that after some time.
The fight to deactivate begins. Since early January I have been trying to cancel — they offer no-contract “cancel at any time” service, so this should be effortless right? I go to the member portal and all of my records are gone — All I have is the new service – I have no proof that I had a sim-only plan and that I had the service for nearly 3 years.
I email billing, and they tell me to contact cancellation department. Cancellation doesn’t answer the phone, and they do not respond to email. Then comes a “customer forum” and there were hundreds of posts….everyone saying “How do I cancel?” I mean hundreds. Same for comments on facebook advertisements which allowed replies. And twitter.
After 3 weeks of calling, emailing – being polite, being rude, being threatening….I had enough, but I got a call from them – and they apologized profusely and cancelled my service. I explained I had the SIM-Only service and wanted to know what to do with them SIM. I was told they were single use and should throw it away, so I did.
Comes 31-Jan-2023 and I get a notification of another bill.
I called chase, my credit card company and they politely tell me that since Nomad is a repeat billing, they are effectively unable to stop the payment.
SO…I do what any red-blooded American can do. I threatened to notify the FCC, Verizon, Federal Trade Commission, and Texas department of consumer affairs, and…to make a trip down to speak to someone face to face.
Today — I FINALLY got my cancelation….
We’ll see on March 1’st if they meant it.
The sad part is, the BBB still gives them a B rating….don’t was your time with these jerks.