DSL problem

[Kevin A]

We're trying to set up DSL at work, we're using a 2 line phone system and attempting to hook up on one of the two lines. Has anyone had any experience making this work? So far, I'm only getting a flashing red indicator light for the DSL, the power and ethernet indicators are both steady green.
ideas?

[toypusher]

May sound dumb, but are you sure that you have the correct line of the two (the one with the DSL active)?

Another thing that can be a problem is your securitysystem (if you have one). You may need to put a filter before the security system to get it to work.

[Nitetimes]

DSL problem. Yep, that's the problem. Cable's easier.

Every time I've played with DSL for someone we had to call them and walk thru it. Never seems to be straight forward.
Maybe give their tech support a call. Sometimes you even get one that knows what they are doing.
One less than obvious problem I had was the phone line connections, for some reason the connections in the box were screwing up the system, phone was fine but DSL wouldn't work.

[Kevin A]

Kerry,
I tried both lines, neither one worked with the modem. The security system could be a problem, will have to look into that.

Rich,
I agree with you about cable versus DSL (I made the switch to cable here at home a few years ago), but we'd have to have cable installed in the shop, figured the DSL would be easier since the phone lines are already there.
We called tech support twice now with little success, plus they want $150.00 just to come out and set it up.

I didn't have any problems setting up the DSL here at home, the difference is at the shop we're running a two line phone system, plus the alarm system that Kerry suggested could be the problem. There is also a fax machine and credit card machine hooked to the lines. Any more ideas or suggestions are welcome.

[toypusher]

Keven,

You should try to tap into the line at the entry point to your building, before it goes through any equipment at all. If you are trying to just use it from a wall jack and the lines are run thru you inhouse telephone system, then that could also be the problem.

[Nitetimes]

Keven,

You should try to tap into the line at the entry point to your building, before it goes through any equipment at all. If you are trying to just use it from a wall jack and the lines are run thru you inhouse telephone system, then that could also be the problem.

I'd have to agree with that idea. The one we did we just strung a line in the window from the main box and hooked up to that, everything worked fine, back to the wall box and nothing.
Could be a good place to start anyway.

[Kevin A]

Keven,

You should try to tap into the line at the entry point to your building, before it goes through any equipment at all. If you are trying to just use it from a wall jack and the lines are run thru you inhouse telephone system, then that could also be the problem.

Yeah, that's probably the best solution although a bit difficult as the entry point is at the complete opposite corner of the building and 15 feet from the ground At any rate that may be my next move.

[M B Hamilton]

Kevin,

I don't know what you have for a dsl modem so I don't know if the flashing red light means the modem "sees" a signal, or it if means it "doesn't see" a signal.

If the modem says it doesn't have a signal, has the phone company confirmed that dsl has been enabled on your line?

If dsl is enabled and your modem doesn't see it, either something prior to the connector on your phone line is blocking the signal or (maybe) the modem is no good.

Once the modem has a signal, connect the modem directly to one computer and confirm you can get out on the net.

After that deal with the router

Mark

[Micro469]

DSL won't go through phone systems because the systems convert the analog signal to a digital one.You say you have two lines on the system. You also say you have a fax line. The fax line is an analog signal, usually separate from the phone system. Check which # they put the DSL on... It should be on your fax #.. If they put it on one of your main phone lines, then yes you are going to have to go to the source....i.e the 110 or bix ,or 66 block and split the signal from there. Also you will have to place a filter after you split the DSL from the phone line ,otherwise your phone line will sound like $hit. The same goes for the fax line. You will have to place a filter after the DSL, otherwise your fax will not work correctly.... the interferance from the DSL will cause you to lose fax's. I you don't have a modem on a line that has DSL installed, it doesn't affect the prformance of the line... UNTIL you plug in the modem.

DSL is easy to install.... IF Bell or whoever has allready hooked it up to your line.


O.K., let me simplify this... You need a phone line that runs from the office straight to the 110 block with nothing on it . It has to be cross connected to whatever # you are usin for DSL. The modem is then plugged into this line, then into whatever network hub or switch you have. Anything else added to this line by way of splitters or other jacks Have to be filtered.

Make sense???

[Tallguy3578]

What about a DSL filter to hook into your jack and then connect the DSL line to the modem. When I had DSL, that's what I had to do. If I tried to plug into a jack in the house without the filter, my connection didn't work. Now I just use good ol' cable.

[bledsoe3]

We called tech support twice now with little success, plus they want $150.00 just to come out and set it up.

How much an hour are they paying you to mess with this? $150.00 may be cheap by the time you're done.

[Micro469]

We called tech support twice now with little success, plus they want $150.00 just to come out and set it up.

How much an hour are they paying you to mess with this? $150.00 may be cheap by the time you're done.

Hooking up DSL is not hard.The main thing is knowing if has allready been connected to your phone line, and what # they connected to. From there it's just a matter of separating the DSL from the phone signal.....

[Kevin A]

We called tech support twice now with little success, plus they want $150.00 just to come out and set it up.

How much an hour are they paying you to mess with this? $150.00 may be cheap by the time you're done.

Hooking up DSL is not hard.The main thing is knowing if has allready been connected to your phone line, and what # they connected to. From there it's just a matter of separating the DSL from the phone signal.....

I would agree that under "normal" conditions, hooking it up isn't a problem.
However, this particular system is running "two line telephones", there are seven of those phones in the system. There is also an alarm system tied in to the phone system, as well as a fax machine and a credit card machine.

[Micro469]

We called tech support twice now with little success, plus they want $150.00 just to come out and set it up.

How much an hour are they paying you to mess with this? $150.00 may be cheap by the time you're done.

Hooking up DSL is not hard.The main thing is knowing if has allready been connected to your phone line, and what # they connected to. From there it's just a matter of separating the DSL from the phone signal.....

I would agree that under "normal" conditions, hooking it up isn't a problem.
However, this particular system is running "two line telephones", there are seven of those phones in the system. There is also an alarm system tied in to the phone system, as well as a fax machine and a credit card machine.

O.K. Let's start at the beginning.
1. How many telphone #'s do you have?
2. Do you have a Telephone switch..I.E. Nortel, Avaya,or some such?
3. Is your alarm hooked up to one of your phone #'s?
4. Is your fax line connected to your phone system?
5. Most important.... Which one of your phone #'s is the DSL SUPPOSED to be connected to?
6. Is your DSL connected to the phone # that your alarm is connected to?

[Kevin A]

Hooking up DSL is not hard.The main thing is knowing if has allready been connected to your phone line, and what # they connected to. From there it's just a matter of separating the DSL from the phone signal.....

I would agree that under "normal" conditions, hooking it up isn't a problem.
However, this particular system is running "two line telephones", there are seven of those phones in the system. There is also an alarm system tied in to the phone system, as well as a fax machine and a credit card machine.

O.K. Let's start at the beginning.
1. How many telphone #'s do you have?
2. Do you have a Telephone switch..I.E. Nortel, Avaya,or some such?
3. Is your alarm hooked up to one of your phone #'s?
4. Is your fax line connected to your phone system?
5. Most important.... Which one of your phone #'s is the DSL SUPPOSED to be connected to?
6. Is your DSL connected to the phone # that your alarm is connected to?

1. two telephone numbers
2. No
3. Yes
4. Yes
5. The same one the Fax Machine and Credit Card Machine are connected to, as well as all seven telephones. There is one phone cable, one line (#) is connected through the red and green wires, the other # is connected through the yellow and black wires, all 4 wires connect to each of the seven phones.
6. I don't know, will have to confirm that.