Hello, I was just gonna post this and decided to look to see what others have said....Has anyone else expierenced problems with redtrailers.com? Mainly getting the order right?....
Anyhoo, I checked out their site and decided to go with the 5X10 trailer...got to the shipping page and was disappointed to find out they wouldn't ship. THEN noticed that they were right around the corner from me in the next town(Quakertown) oh great! YAY so I went ahead and ordered our trailer.
I received nothing as to when I could pick it up so I gave them a call. They proceede to tell me that we will have to go to Nazareth (over an hour away from us. STINK!) to pick it up. WHAT!!!!!! (as the price of our trailer goes up with the price of gas) OK so we take a Saturday and go up there.
When we get there they were scrambling to find all the pieces to our trailer, the box was barely there, they had to tell us that they would send the hubs later, they couldn't find them.
OK so another week and a half goes by and the hubs come...turns out they were the wrong ones...
Another week and a half later we get other hubs. (I know this is long but I'll go on...) We put them on the axle and there's nothing to keep the nut from backing off the axle. BTW there was NO instruction with the trailer as to how it goes together. They said it's on their site (well, I'll tell you, it's NOT there!)
Mind you...we are not stupid people so we thought we could do it without written instruction.
We call redtrailer and they say we are missing a spring clip and they will send us one. Husband thinks they are missing a washer too but they insist not.
They send us clips by way of FedEX with a tracking #, so of course we're waiting on pins and needles at our computer to get these clips that will do the job, we watch them go from Bethlehem, PA all the way to Hudson, TX and back to us right near their Quakertown location. How frustrating that was!!! We get the springs two weeks later, try to figure out how they go on and realize that these can't be right! AARRGGHH!!!
I'm livid by now after asking advice from everyone we know who might have an inkling as to how they work.
I now decide I'm gonna stop in and see what they say...keeping my cool...I explain to the secretary our dilema(receiving NO symapthy at all from anyone in the office mind you!)
Paul(I guess the owner) tells me that no the clips will not work on the nut that we have. hummmmm! I mention that maybe we have the wrong axle or something(stating that the box WAS a mess when we picked it up) They insisted that that couldn't possably be the problem. He says he will go to the Nazareth warehouse and get the parts we need and personally bring them to our house in the morning. OK great, we'll have someone physically seeing our dilema with this trailer.
Well that was yesterday that I stopped in, TODAY we get a UPS shipment of an axle, hubs and various other parts. No sign of Mr. Owner guy, no explanation, nothing... I kept my cool the entire time but he still seems to be kinda cowardess in all this. Strange!
Needless to say we just may get our axle on the 5X10 trailer that we ordered over a month ago. OR NOT????!!!
I have to say too that they are in the middle of moving so this could be some of the problem but some kind of explanation would be expected. AND instructions for the product purchased would be nice too!
Im back working on ground zero for my tear.... My question is to anyone whom can explain WHY 
They will ship the model# sj-8519. Same trailer only with ramps, rails and mesh sides, bottom and $800.00, but not model # sj-8535 for $599.00. I think they are some what arrogaunt to list the model # sj-8535 as a TEAR-DROP trailer for the home bulider, then only allow Pa. Home Buliders to have acess to it.... Whats up with that????? 
Mark (& Cindi) 
Oh, sorry to hear all the problems. I ordered the 5x8, had it shipped and had no problems. I think its a great trailer. 
