My wife was on a road trip and had big problems with the coupler on our HF chassis. Problems getting the clamp on the ball. She did have the coupler come off the ball while driving, and dragged the trailer by the safety chains for a bit before stopping, fortunately not much harm done (it rode on the spare tire rather that destroying the tongue). Took her nearly an hour to get re-hitched, she found that there was a loose nut on the clamp that clamps the ball.
I'm replacing the coupler and will perform a post-mortum on the old one. I hope this was a one off and that other HF owners do not have this experience with their coupler.